Privacy Policy

PureHeart Family Pvt Ltd operates Ceytuch in Sri Lanka. This policy explains what we collect, why we use it, and the choices available to passengers, drivers, merchants, and website visitors.

By creating an account or using Ceytuch, you agree to this policy and any in-app notices that describe specific features such as SOS, payments, or document verification.

We collect information needed to run the platform safely and reliably. The exact data depends on whether you use Ceytuch as a passenger, driver, merchant, or website visitor.

• Account details such as name, mobile number, email, profile photo, and login credentials.
• Trip, delivery, and order history including pickup and drop-off locations, fares, ratings, and support messages.
• Payment and payout details processed through our payment partners. We do not store full card numbers on our servers.
• Driver and merchant verification documents such as NIC, driving licence, vehicle papers, BRN, permits, and bank details for settlement.
• Device and app data such as IP address, app version, crash logs, and push notification tokens.
• Location data when you request a ride, track an order, or enable live map features in the app.

PureHeart Family Pvt Ltd uses personal data to provide and improve Ceytuch. We do not sell personal information to advertisers or data brokers.

• Match passengers with nearby drivers and merchants for rides, food, grocery, parcel, and shop orders.
• Process payments, refunds, commissions, and partner payouts.
• Verify identity and eligibility before activating driver or merchant accounts.
• Send trip updates, OTP codes, receipts, and service notifications.
• Detect fraud, abuse, duplicate accounts, and unsafe behaviour on the platform.
• Respond to support requests, disputes, and legal obligations.

We share information only when necessary to deliver the service, protect users, or comply with the law.

• Drivers and merchants receive the details needed to complete your trip or order.
• Payment processors handle card, wallet, and settlement transactions on our behalf.
• Cloud, SMS, email, and analytics providers help us operate the platform under contractual safeguards.
• Emergency services or Police 119 may receive SOS details when you trigger an in-app emergency alert.
• Regulators, courts, or law enforcement when we are legally required to respond.

We retain account, trip, and financial records for as long as your account is active and for periods required by tax, fraud-prevention, and dispute rules.

Verification documents may be stored while your partner account remains active and for a reasonable period after closure where the law requires it.

We use encryption, role-based access, monitoring, and secure hosting to reduce the risk of unauthorised access. No online service can guarantee absolute security.

You can update profile details inside the app. You may also contact us to request access, correction, or deletion of personal data where Sri Lankan law and our legal obligations allow.

Send privacy requests to support@ceytuch.com. We may need to verify your identity before making changes.

You can disable marketing notifications in app settings. Critical service messages about active trips or account security may still be sent.

Ceytuch is intended for users aged 18 and above unless a parent or guardian creates and supervises the account as permitted by law.

We may update this policy as our services evolve. Material changes will be posted on this page with a new “Last updated” date.