Terms & Conditions

These Terms of Service govern your use of the Ceytuch website, passenger app, driver app, merchant app, and related services operated by PureHeart Family Pvt Ltd.

If you do not agree, do not use the platform. Separate terms may apply to staff administration at /admin.

Ceytuch is a technology platform. Drivers and merchants are independent partners, not employees of PureHeart Family Pvt Ltd, unless we explicitly state otherwise in writing.

Fares, menus, delivery fees, ETAs, and availability are shown in the app before you confirm and may change based on demand, distance, traffic, or partner settings.

• Ride services include tuk, bike, car, van, and premium options where available.
• Delivery and shop services depend on merchant hours, stock, and rider availability.
• Scheduled rides, parcel delivery, and future services may have additional in-app rules.

You must provide accurate registration details and keep your password or OTP access secure. You are responsible for activity under your account unless you promptly report unauthorised use.

We may suspend or terminate accounts that violate these terms, create safety risks, commit fraud, or misuse the platform.

• One person should not operate multiple passenger accounts to abuse promotions.
• Drivers and merchants must maintain valid documents and accurate profile information.
• Impersonation, harassment, and unlawful activity are prohibited.

By confirming a ride or order, you agree to pay the displayed fare, delivery fee, taxes, and applicable charges. Payment methods available in the app may change over time.

Cancellation fees, no-show charges, and refund eligibility depend on the status of the booking and the policy shown in the app at the time of cancellation.

• Passengers must be ready at pickup and provide accurate locations.
• Merchants must fulfil confirmed orders promptly and accurately.
• Drivers must follow assigned routes, safety rules, and completion steps in the app.

Drivers must hold valid licences, maintain roadworthy vehicles, and follow traffic laws. Merchants must comply with food safety, tax, and business registration requirements relevant to their category.

Partners may not discriminate against users, tamper with pricing shown to customers, or redirect payments outside approved Ceytuch flows.

Users must not endanger others, carry prohibited items, or use the platform for unlawful purposes. SOS features are for genuine emergencies only.

We may investigate reports, remove content, suspend accounts, and cooperate with authorities when necessary to protect users and the public.

To the fullest extent permitted by law, Ceytuch is provided on an “as available” basis. We do not guarantee uninterrupted service, specific arrival times, or partner availability.

PureHeart Family Pvt Ltd is not liable for indirect or consequential losses arising from partner actions, network outages, or events outside our reasonable control.

These terms are governed by the laws of Sri Lanka. Disputes should first be raised with our support team at support@ceytuch.com.

Questions about these Terms of Service can be sent to support@ceytuch.com.

For privacy-related requests, see our Privacy Policy.